Q: I am unable to login. What should I do?
A: If you are unable to log in, make sure that you are using the correct username and password. Check your confirmation email to make sure you typed everything as seen in that email, because the login is cAsE sEnSiTiVe. If that does not work, try to enter a blank username and password, then submit your correct login. If you still cannot login, contact us at firstname.lastname@example.org
Q: I forgot my username and/or password
A: If you forgot your username or password, please email us to email@example.com and we can provide you with your login Information.
Q: How can I change my email address?
A: In order to change your email address, you can email us to firstname.lastname@example.org and we can update your email information.
Q: What is a Monthly Subscription?
A: A monthly subscription is one that recurs or rebills every month or 30 days. Please bear in mind that you can still cancel your subscription anytime and as soon as your existing subscription expires, it won’t be rebilled.
Q: What forms of payment do you accept?
A: In order to offer our customers the highest security level in payment transactions, all our subscriptions are billed via the leading European Payment Provider Verotel. They accept all major credit cards. More information about Verotel can be found here or by selecting an option from "Join Us“ on our website.
Q: How do I change or update my billing information?
A: In order to change anything regarding your billing, contact us at email@example.com
Q: I haven’t found an answer to my question…
A: No problem! Please feel free to mail us your feedback, wishes or other issues to firstname.lastname@example.org
We would be happy to assist you anytime and do our best to give you an answer within max. 3 hours. Looking forwrd to hearing from you!